Frequently Asked Questions
1. How often do you get new stock ?
A. New stock will arrive every week with updated pictures. Visit the ‘New In’ category to look for our latest styles.
2. Can I buy single pieces or do I have to buy in packs ?
A. We do not allow customers to buy single pieces/ Unless stated otherwise
3. What is the dispatch time ?
A. All orders received before 4pm will be dispatched on the same day.
4. Can I mix colours ?
A. You can only mix colours if stated, otherwise no.
5. Do you ship to my country ?
A. We ship worldwide but please check the, ‘Delivery Details’ page to double check if we ship to your country.
6. Can I return items ?
A. Yes you can but you must notify us within 4 days of receiving the package. Visit the ‘Return and Refund’ page for more details.
7. Do I need an appointment to visit your store ?
A. No, drop by during our opening times (9am – 5pm Mon – Fri). we can help you find exactly what you’re looking for.
8. Can I get my own styles made from you ?
A. Yes of course, depending on the style. Send us a picture and we will let you know if we can get the style made and how long it will take, including a price.
9. How long will it take to ship to my country ?
A. This depends on where your company is located. Please check the ‘Delivery Details’ page for more details.
10. Do you provide free shipping ?
A. Yes we do, but you must purchase a certain amount according to what country you are based in for this to happen. Please check the ‘Free Shipping‘ page for more details.
11. Whats your Instagram ?
12. How can I contact you without calling, with quick response ?
A. We have a whatsapp Messenger on the homepage, click on that and send us a message.
13. Can I still purchase items without a VAT number ?
A. Yes you can but you will have to pay 19% tax.
14. Do I have to pay VAT ?
A. Customers based in Germany have to pay VAT. Customers outside of Germany do not pay VAT, unless they DONT have a valid VAT number.